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Work to Improve Collaboration and Communication for Your Twin Cities Area Small Business Team

Communication and collaboration are keys to the success of any business, but it can be a challenge to get them right, especially for small businesses. Poor communication and a lack of collaboration can lead to misunderstandings, conflict, and wasted time and resources, while good communication can improve productivity, solve problems, and build strong working relationships. So how can small businesses improve their collaboration and communication? The Twin Cities North Chamber of Commerce explains how below.

Avoid the Tendency to Micromanage

One of the worst things you can do as a small business owner is to micromanage your employees. Not only is it demotivating and disrespectful, but it also sets a bad precedent for open communication. If you're constantly impeding your team's decisions or nitpicking their work, they'll be less likely to come to you with questions or problems, and more likely to make errors out of fear of being scolded. It's important to trust your team and give them the freedom to do their jobs well.

Find Ways for Teams to Work Together

Another way to improve communication in your small business is to create opportunities for cross-team collaboration. Better Up suggests encouraging employees from different departments to work together on projects, get input from different stakeholders on key decisions, and hold regular brainstorming sessions. These strategies will help break down silos between departments and foster a culture of open communication and idea sharing.

Rely on Collaborative Tools

There are many online tools available that can help small businesses improve collaboration and communication. Examples include project management platforms like Asana or Trello, chat apps like Slack or Microsoft Teams, video conferencing tools like Zoom or Skype, and document sharing platforms like Google Drive or Dropbox Paper. These tools make it easy for employees to share ideas, assign tasks, provide feedback, and stay up-to-date on what's going on in the company.


If different departments are working together, they may find challenges in sharing files. Some employees use less common programs, especially when it comes to design, and share their work in PDFs. However, if you are collaborating or need to pull some content from a PDF file, it can be easier to change the file type. Teach your employees how to convert PDF to Word by using a tool. The process is simple: add the file to the drop zone, select the new file type, and click Convert. Now they can edit the file and save it back as a PDF to share it again.

Develop a Culture of Open Communication

It's important to create a culture of open communication and idea sharing within your company. Doing so can help to stimulate creativity and keep everyone on the same page. One way to encourage open communication is to hold regular meetings where employees are encouraged to share their ideas. You can also create an online forum where employees can post their ideas and thoughts. Encouraging employees to share their ideas openly will help to create a more collaborative and innovative work environment.

Ask for Feedback

Finally, it's important to encourage feedback from employees at all levels. Insperity recommends encouraging people to speak up if they have ideas for improving a process or if they see something that isn't working well. You can also solicit feedback through regular surveys or one-on-one meetings. This feedback will give you valuable insights into what's working well and what needs improvement in your company's communication.

Encourage Open Communication

Communication is vital to the success of any business, but it can be a challenge to get right - especially for small businesses. By avoiding micromanagement and creating opportunities for cross-team collaboration by providing collaborative online tools, you can set your small business up for success.


Membership in the Twin Cities North Chamber of Commerce offers invaluable benefits to entrepreneurs in our community. Join us today!